HOUSE RULES
TFS-Apartment
House rules for our holiday apartments
Dear holiday guests,
Welcome to TFS-Apartment!
Our holiday apartments are designed to be your home away from home during your stay. We want you to feel comfortable, relax, and enjoy your holiday.
To ensure that our guests, neighbors and all residents of the respective complex feel equally comfortable, we ask you to observe the following rules.
By making your booking, you confirm that you have read and accepted these house rules. The house rules are an integral part of the rental agreement.
Thank you for your consideration!
1. Careful handling
Please treat the holiday apartment, its furnishings and inventory with care.
All items in the holiday apartment may be used as intended.
Please ensure that all accompanying persons and those you have invited also comply with the house rules.
Should you find something missing, notice a defect, or require assistance, please contact us.
2. Kitchen
Please handle the kitchen furnishings and technical appliances with care.
Dishes, cutlery, pots and kitchen utensils must be cleaned after use and returned clean and dry.
Hot pots and other hot items should not be placed directly on sensitive surfaces. Please use suitable trivets.
Use the designated cutting boards for cutting food.
The oven and microwave must be left clean after use.
3. Damage and Damage
Should anything be damaged or broken during your stay, please inform us immediately.
Even minor mishaps can happen. Please do not wait until departure to notify us.
For damages caused by negligence, the provisions of our General Terms and Conditions of Business and Rental as well as the statutory regulations apply.
4. Ventilation
Please ventilate the rooms regularly to ensure a comfortable indoor climate and to avoid moisture damage.
We particularly recommend:
- Ventilate by opening windows wide for about 5-10 minutes at least once a day.
- Ventilate sufficiently after showering or bathing,
- To remove increased moisture as quickly as possible.
5. Safety and Energy
When leaving the holiday apartment, the following rules generally apply:
- to close and lock the entrance door,
- Close all windows
- Close doors to balconies or terraces
- Switch off unnecessary electrical devices.
Please use water and electricity responsibly.
6. Waste and refuse
Please dispose of your waste in accordance with local regulations and the available waste containers.
Where appropriate containers are available, the waste must be disposed of in accordance with the prescribed waste separation procedures.
Please note:
No waste, food scraps, fats, oils or harmful liquids should be disposed of in toilets, sinks, showers or kitchen sinks.
Hygiene products, wet wipes and similar items do not belong in the toilet.
Please avoid anything that could cause blockages or damage to the sewage pipes.
7. Cleanliness
Please leave the holiday apartment in a reasonable condition.
Any unusual soiling should be removed as soon as possible and the landlord should be notified if necessary.
Upon departure, the holiday apartment is generally:
- broom-clean,
- free of personal belongings,
- with clean dishes
- and in good condition
to leave behind.
The standard final cleaning procedure is regulated in the respective booking conditions.
Exceptional soiling may incur additional cleaning costs.
8. Peace and consideration
Please be considerate of other guests, neighbors and residents of the complex.
Local quiet hours must be observed.
Particular attention should be paid to keeping the noise level reasonable between 11:00 PM and 9:00 AM.
Loud music, excessive noise, parties and events that could disturb other people are not allowed.
9. WLAN
If Wi-Fi is offered in the respective accommodation, its use is included in the rental price.
Internet access may only be used in accordance with applicable legal regulations.
Unlawful or abusive use is not permitted.
10. Smoking
Our holiday apartments are non-smoking.
Smoking is not permitted inside the holiday apartment.
If available, smoking is only permitted on the balcony or terrace.
Please dispose of cigarettes and ash completely and properly.
11. Pets
Bringing pets is generally not allowed.
Exceptions require prior express approval from TFS-Apartment.
12. Parking and vehicles
Where parking facilities or parking spaces are available, they can be used according to the information provided for the respective accommodation.
Parking and maneuvering vehicles is always at your own risk.
The lessor accepts no liability for theft, burglary, damage or other damage to parked or maneuvered vehicles or for items located in the vehicles, to the extent permitted by law.
Liability for damages caused intentionally or through gross negligence, as well as mandatory statutory liability claims, remain unaffected.
Please lock your vehicle properly and, if possible, do not leave any valuables visible inside the vehicle.
13. Keys and access devices
Please handle keys, access cards and remote controls (if applicable) with care.
These must not be passed on to unauthorized persons.
Any loss must be reported immediately.
In the event of a loss attributable to the guest, the actual replacement and replacement costs incurred may be charged.
14. Access to the holiday apartment
The landlord or an authorized person will generally only enter the holiday apartment for important reasons, such as necessary repairs, technical problems or emergencies.
Where possible, the guest will be informed in advance and access will be coordinated.
In cases of imminent danger, immediate access may be necessary.
15. Video surveillance in communal or public areas
Video surveillance may be in place in certain public or communal areas of the residential or holiday complex.
Insofar as this video surveillance is carried out by the operator, the owners' association or any other person responsible for the facility, it is not operated by TFS-Apartment.
Please note the data protection information posted on site by the respective responsible party.
16. Online check-in and guest registration
Before arrival, the required online check-in must be completed in full via the system used by TFS-Apartment.
The legally required guest data must be provided completely and truthfully.
Where required, a valid identification document must be presented or uploaded using the provided procedure.
At check-in, you may be required to present your identification document again for identity verification.
17. Check-in und Check-out
Regular check-in starts at 3:00 PM.
Regular check-out takes place no later than 11:00 AM.
Different times are only possible upon prior request, subject to availability and after explicit confirmation by TFS-Apartment.
Additional fees may apply.
18. Acceptance of the house rules
By making a binding booking of a holiday apartment via TFS-Apartment, the guest confirms that they have read and accepted these house rules.
The house rules are part of the rental agreement.
The guest agrees to abide by the house rules throughout their stay and to ensure that accompanying persons and invited guests also observe these rules.
In the event of significant or repeated violations of the house rules, the regulations of the General Terms and Conditions of Business and Rental shall apply.
We wish you a wonderful stay, plenty of relaxation and unforgettable holiday moments in Tenerife!
Your TFS Apartment Team