GENERAL TERMS AND CONDITIONS OF BUSINESS AND RENTAL
TFS-Apartment
General terms and conditions for holiday accommodation
Stand: August 2026
1. Landlord and scope of application
These General Terms and Conditions of Business and Rental apply to all bookings of holiday accommodations made via the TFS-Apartment website at tfs-apartment.com, via the booking system integrated therein, or via other booking methods offered by TFS-Apartment.
The landlord and contractual partner of the guest is:
Werner Jakob Paul KaltZeibgasse 356648 SaffigGermany
Email: Info@tfs-apartment.de
The holiday accommodation in question is located in Tenerife, Spain.
These general terms and conditions of business and rental apply for the entire duration of the booked stay.
The house rules applicable to the respective accommodation are part of the rental agreement.
2. Offer and conclusion of the lease agreement
The presentation of holiday accommodations on the website constitutes an invitation to submit a booking offer.
The guest can make a binding booking of holiday accommodation via the booking system provided on the website.
By completing the booking process, the guest submits a binding offer to conclude a rental agreement.
The rental agreement comes into effect as soon as the booking has been confirmed by TFS-Apartment.
The booking confirmation will be sent to the guest electronically, in particular via e-mail.
The confirmed booking constitutes the rental agreement between the landlord and the guest. An additional written rental agreement is generally not required.
The booking confirmation includes, in particular:
- the booked accommodation,
- the travel period,
- the number of people booked,
- the agreed total price,
- Any additional services booked,
- as well as other information relevant to the booking.
The minimum stay may vary depending on the accommodation and time period. It will be displayed during the booking process or communicated to the guest before the booking is completed.
3. Prices and services
The prices quoted at the time of booking apply.
The total price will be displayed to the guest before the booking is completed or communicated with the booking confirmation.
The services included in the rental price are determined by the respective description of the booked accommodation and the information provided during the booking process.
Additional services can be booked, subject to availability, upon request and prior confirmation by TFS-Apartment.
Additional services will be charged separately.
4. Payment terms
No deposit is generally required.
The full invoice amount must be paid before the start of the stay.
Depending on the payment method offered, payment can be made in particular:
- by bank transfer based on an invoice
- via credit card through Stripe,
- or via PayPal.
When paying by invoice, the full invoice amount must be paid within the payment period specified on the invoice.
When paying by credit card or PayPal, the payment is processed via the respective payment service provider.
Accommodation will generally only be made available after full payment has been received.
In the event of late payment, the landlord is entitled, after prior reasonable payment request and in compliance with legal regulations, to withdraw from the contract or cancel the booking.
5. Cancellation by the guest
The guest can cancel a booking free of charge up to 14 days before the agreed arrival date.
The cancellation must be made in written form, especially by email.
In the event of a timely cancellation, payments already made will generally be refunded, unless mandatory legal provisions to the contrary apply.
In the event of a cancellation less than 14 days before the agreed arrival date, there is generally no entitlement to a refund of the rental price already paid.
Instead of a refund, the guest receives a voucher for the amount already paid.
The voucher can be redeemed when booking a holiday accommodation from TFS-Apartment at a later date.
Redemption is subject to the availability of the desired accommodation and at the prices applicable at the time of the new booking.
Cash payment of the voucher is generally excluded.
Validity of the gift voucher: The gift voucher is valid for a period of three years from the date of issue.
The guest's mandatory legal rights remain unaffected.
6. Cancellation by the landlord
If the booked accommodation cannot be made available during the agreed travel period due to circumstances beyond the landlord's control, the guest will be informed immediately.
The landlord will endeavor to find a suitable alternative solution if possible.
If no suitable alternative accommodation or solution can be offered, payments already made for the service not provided will be refunded.
Further claims exist only if the landlord is responsible for the reason for the non-provision or if mandatory legal provisions provide for a further claim.
7. Online check-in and guest registration
Before arrival, the online check-in provided by TFS-Apartment via Smuboo must be completed in full.
The guest is obliged to provide the required information completely and truthfully and to supply the legally required guest data.
As part of the online check-in process, you may be required to present or upload a valid identification document.
At check-in, you may be required to present your valid identification document again for identity verification.
The collection and processing of the data required for this purpose is carried out for the execution of the stay and to fulfill legal obligations.
The legal requirements for registering travelers and transmitting necessary guest data must be observed. In Spain, accommodation providers are subject to corresponding legal documentation and reporting obligations.
Completing the online check-in is a prerequisite for the proper execution of the stay.
8. Check-in
Regular check-in is possible from 3:00 PM.
An earlier check-in is only possible upon prior request, subject to availability and after explicit confirmation by TFS-Apartment.
Additional fees may apply for check-in outside of regular hours.
This service must be booked and paid for separately.
There is no entitlement to an earlier check-in.
9. Check-out
Regular check-out must take place no later than 11:00 am on the day of departure.
A later check-out is only possible upon prior request, subject to availability and after explicit confirmation by TFS-Apartment.
Additional fees may apply for late check-out.
This service must be booked and paid for separately.
There is no entitlement to a later check-out.
10. Use of the holiday accommodation
The holiday accommodation may only be used for private holiday purposes and by the number of persons specified during booking.
The maximum permitted occupancy of the respective accommodation must not be exceeded.
Letting the accommodation to unregistered or unbooked persons is not permitted.
Subletting or transferring the property to third parties, whether for a fee or free of charge, is not permitted.
Parties, celebrations or events that could cause significant disturbance to other people are not permitted.
11. House Rules
The house rules of the respective holiday accommodation are part of the rental agreement.
By completing the booking, the guest confirms that they have read and accepted the house rules.
The guest agrees to abide by the house rules throughout their stay and to ensure that accompanying or invited persons also observe the house rules.
In the event of serious or repeated violations of the house rules, the landlord may terminate the tenancy agreement without notice, in accordance with legal regulations.
If the guest is at fault for the premature termination of the stay, there is generally no entitlement to a refund of the unused period.
Further claims, in particular for damages caused or exceptional cleaning costs, remain reserved.
12. Damage and defects
The guest must treat the holiday accommodation and its furnishings with care.
Any damage, defects or deficiencies must be reported to the landlord immediately.
The guest is liable under the statutory regulations for damages caused culpably by himself, accompanying persons or persons invited by him.
Normal wear and tear is not considered damage.
13. No deposit required
No deposit is generally required for booking.
However, the lack of a security deposit does not release the guest from his legal obligation to be liable for damages caused by his negligence.
14. Defects and Complaints
Should the guest discover any defects during their stay, they must inform the landlord immediately.
The landlord must be given a reasonable opportunity to inspect the defect and – if possible – to remedy it.
If the guest fails to report a required defect, this may result in legal disadvantages, insofar as this is legally permissible.
15. Parking and vehicles
Where parking facilities or parking spaces are available, they can be used according to the information provided for the respective accommodation.
Parking and maneuvering vehicles is always at your own risk.
The lessor accepts no liability for theft, burglary, damage or other damage to parked or maneuvered vehicles or for items located in the vehicles, to the extent permitted by law.
Liability for damages caused intentionally or through gross negligence, as well as mandatory statutory liability claims, remain unaffected.
16. Personal belongings and liability
No liability is assumed for valuables, cash, documents, electronic devices and other personal belongings brought by the guest, to the extent permitted by law.
The landlord's liability for intentional or grossly negligent conduct, as well as mandatory statutory liability provisions, remain unaffected.
17. Access to the holiday apartment
The landlord or persons authorized by him may enter the holiday apartment if there is an important reason for doing so.
This applies in particular to:
- urgent repairs,
- technical malfunctions
- Imminent danger,
- Emergencies,
- impending damage,
- or to avert a danger to persons or property.
As far as circumstances allow, the guest will be informed in advance and access will be coordinated with him/her.
In cases of imminent danger, entry without prior notice may be necessary.
18. Keys and access devices
Provided keys, access cards and, if applicable, remote controls must be carefully stored and must not be passed on to unauthorized persons.
Any loss must be reported immediately.
In the event of a loss attributable to the guest, the actual costs incurred for replacement, reclamation or necessary changes to the locking system may be charged.
19. Video surveillance
In certain public or communal areas of the residential or holiday complex, video surveillance may be in place, operated by the respective operator or person responsible for the complex.
Unless the video surveillance is operated by TFS-Apartment, TFS-Apartment is not responsible for the processing of personal data collected through this video surveillance.
For information on video surveillance, its purpose, legal basis, storage duration and the rights of data subjects, please refer to the instructions of the respective operator or responsible party on site.
20. Photos and description
The photos and descriptions published on the website serve to present the respective holiday accommodation in the most realistic way possible.
Minor deviations, especially due to different lighting conditions or technical representations, are possible.
The landlord reserves the right to change or replace individual furnishings or equipment, provided that these are of equivalent value and the overall character and quality of the accommodation is maintained.
21. Applicable Law
Spanish law generally applies to the contractual relationship, unless mandatory legal provisions stipulate otherwise.
Mandatory consumer protection regulations to which the guest is entitled due to his or her habitual residence in another state remain unaffected.
22. Place of jurisdiction
The statutory rules of jurisdiction apply to disputes.
Mandatory legal jurisdictions, especially those in favor of consumers, remain unaffected.
23. Final Provisions
Should individual provisions of these General Terms and Conditions of Business and Rental be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
The ineffective or unenforceable provision shall be replaced by the applicable statutory provisions.
Stand: August 2026